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11
Aug

Software Developers Help Australian Call Centres Move to Cloud and Hosted Models

Australian call centres are currently transforming, as they move away from on-premise models, and turn more and more frequently to both cloud and hosted contact centre models.

Many of the on-premise contact centres in Australia have been experiencing a decline in revenue over the last two years, which has helped fuel the shift towards cloud based and hosted models.

While on-premise deployments are continuing to dominate the market, this looks to change in the next three to four years, as penetration and adoption of both cloud based and hosted contact centres increase.

While the hosted contact centre market is established in Australia, and enjoys high levels of market awareness, the industry is moving on. Software developers are increasingly helping contact centres in Australia to move to hosted and cloud-based models, in order to prepare for the future.

Hosted contact centres currently bridge the gap between fully cloud based and on-premise solutions, as the cloud is currently being hampered by privacy and security concerns, along with poor network connectivity. Better bandwidth and high speed internet will be the defining success factors when it comes to the widespread use of cloud contact centre solutions around the country.

Are you wanting to hire software developers in Perth? Choose DBSIT for your next project or upgrade.